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Temporary Tech Support Officer - Croydon Library
Located at: Croydon Library Classification: Band 4, Level A-D - Temporary Full Time 35 hours per week average
- $73,281 - $79,619
- 11.5% Superannuation
About the role:
To be a successful Tech Support Officer you must have customer service skills, love working with people and an affinity with technology. Library customers can ask for help at any time of the day and we cannot pre-determine their questions, their devices or even their own capabilities. More often than not they have been told by a friend that the “lovely person at the library will help” – so be prepared. The role also provides first point of contact customer service. The successful applicant will undertake routine library tasks and assist library staff as required. About you:
Your team colleagues often look to you for support. You manage and facilitate weekly booked one-on-one sessions for developing technology literacy skills. You will lead sessions about a variety of technology devices in bigger group sessions not necessarily in the library. To ensure success you need to build an excellent working relationship with your branch team and fellow Tech Support Officers. You support in-house technology training programs – you are your branch champion.
How to apply:
All applicants are required to read the Position Description prior to applying. Your application must include: - Cover letter/Resume.
- A cover letter addressing the key selection criteria in the position description.
Applications close 5pm, Sunday 1 September 2024 and should be sent to: [email protected]. Specific enquiries can be directed to:
Manager Branch Services - Chantell Harriss, on 9800 6414 or Corporate Manager Customer Experience - Sarah Hopkins on 9800 6405. Thank you for your interest in this position. We look forward to receiving your application. |
