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Customer Service Officer Roles (3 positions available)
Classification: Band 3, Level A – D - Hourly rate $36.09 – $39.76
- 11.5% Superannuation
Located at: Belgrave Library
23.5 hours per week + 1 in 3 Saturdays
Wednesday: 8.45am-5.30pm
Thursday: 8.45am-5.00pm
Friday: 8.45am-5.30pm
1 in 3 Saturdays: 9.45am-1.00pm
Located at: Healesville Library
13 hours per week + 1 in 3 Saturdays
Tuesday: 8.45am-5.30pm
Wednesday: 10.00am-3.00pm
1 in 3 Saturdays: 9.45am-1.00pm Located at: Healesville Library
15.25 hours per week + 1 in 3 Saturdays
Thursday: 11.00am-7.00pm
Friday: 8.45am-5.30pm
1 in 3 Saturdays: 9.45am-1.00pm
About the role:
The Customer Service Officer (CSO) is responsible for:
• Delivering customer focussed services consistent with Your Library’s vision, mission and values
• Knowledgeably promoting library products and services, including circulation, collections (information) and community programs.
• Performing a range of rostered library operations that support customers in a self-service environment.
• Providing support and guidance to customers using the Library’s digital technology and services.
• Supporting a broad range of community programs and events.
• Understanding and implementing personnel practices, including those related to equal employment opportunity and occupational health and safety.
How to apply:
Before applying for this position, applicants should read the Position Description. Your application must include: - Your current resume
- A statement addressing the Key Selection Criteria
Your Library reserves its right to exclude from interview applicants if they do not satisfactorily meet the Key Selection Criteria. Late applications will not be accepted.
Applications close 11:59pm, Sunday 25 May, 2025 and should be sent to: [email protected]. Hard copy applications will not be considered.
Interviews will be held the week of 26 May, 2025.
To find out more about the role before you apply, you can contact Regional Manager, Emma Jahn on 9800 6440. We look forward to receiving your application. |
