|
Casual Customer Service Officers
Your Library is seeking Casual Customer Service Officers to provide first point of contact customer service. You will undertake routine library tasks, keep the library looking attractive and inviting, and assist library staff as required.
Must have: - A love of working with people, high-level interpersonal skills and emotional intelligence.
- Previous experience in a customer service environment.
- A strong understanding of the role of public libraries in the community.
- Be prepared to muck in when your team needs you from setting up tables and chairs for events, participating in festivals to returning and shelving library materials.
- Sound IT skills and knowledge, ability to troubleshoot low level IT issues at a local level.
- Victorian Driver’s license with own transport.
Availability:
- It is an essential condition of employment that all Casual Employees have a reasonable availability for work during weekend, weekday, evening (especially Monday and Friday nights) and during School, Christmas and Easter holiday breaks.
Conditions:
- Current hourly rate: $36.09 plus 25% loading.
- Casual work will either be offered in advance or on daily short shift notice.
- No guarantee of weekly hours.
Key Selection Criteria:
The following qualifications and experience are desirable:
- Customer service experience in a library and/or experience in a service industry that demonstrates the ability to work with diversity within the workplace and community.
- Demonstrated customer focused attributes, including the ability to respond promptly and courteously to customers in an environment that delivers a diverse range of services.
- Ability to provide technology troubleshooting e.g. photocopiers, scanning, Wi-Fi login/printing, including the ability to install a range of library apps onto customer’s personal devices.
- Assist customers to become self-sufficient in catalogues, electronic services and other information resources.
How to apply: All applicants are required to read the Position Description prior to applying. Your application must include: - Cover letter/Resume.
- A cover letter addressing the key selection criteria.
Applications close 11:59pm, Thursday 1 August 2024 and should be sent to: [email protected]. Specific enquiries can be directed to: Manager Branch Services – Chantell Harriss, on 9800 6414. Thank you for your interest in this position. We look forward to receiving your application. |
