Working in Public Libraries
If you are interested in more information about working in Public Libraries or qualifications/course availability please visit: www.alia.org.au.
Work Experience and Industry Placement
- Youth organisations undertaking community service certificates, for example Queen’s Guide, Duke of Edinburgh etc. should submit an application for Work Experience.
- All enquiries about Community Service Placement from the Department of Corrective Services or Specialist Work Company Placements for special needs clients should be directed to:
Senior Manager People and Culture
Your Library
10 Caribbean Drive
SCORESBY VIC 3179
Volunteer Opportunities
There are plenty of ways to volunteer at Your Library. If you are interested in volunteering please visit the Volunteers page.
Current vacancies
There are no current vacancies.
Casual Customer Service Officers (CCSO)
Your Library Ltd is seeking Casual Customer Service Officers (CCSO) to provide exceptional customer experience to our community.
Your Library is more than just a place for books. Our CCSO team contribute to the provision of high quality library services by actively engaging and interacting with Your Library’s diverse community within our library spaces and across our region.
In addition to providing excellent customer service, you will be performing a range of rostered library operations including managing the circulation of library materials, shelving, supervising the behaviour of library customers and maintaining the appearance of public facing areas of our spaces.
If you:
- Love working with people, have high-level interpersonal skills and emotional intelligence
- Know how to deliver exceptional customer focussed service
- Understand and value the role of public libraries in the community
- Have an affinity with technology and can support customers in using digital technology and services
- Are always prepared to muck in when your team needs you, from setting up tables and chairs for events, participating in festivals to returning and shelving library materials
- Are able to work on short notice and have availability to work weekdays, evenings and weekends.
- Have a current Victorian Driver’s license with own transport
We would love to hear from you!
Availability:
It is an essential condition of employment that all Casual Employees have reasonable availability for work during weekends, weekdays, evenings and during School, Christmas and Easter holiday breaks.
Conditions:
- Current Hourly rate: $36.09 plus 25% loading
- There are no set hours or rosters for this role and casual staff are offered shifts as required across any of the Your Library locations
- Casual work will either be offered in advance or on daily short shift notice
- There is no guarantee of weekly hours
Applications:
All applicants are required to read the Position Description prior to applying.
Your application should be submitted in PDF format and include
- Resume
- A cover letter addressing the following questions
- Share with us your experience of public libraries
- What attracts you to working at Your Library?
- What skills and experience do you have that are relevant to this role?
Applications that do not include the above will not be considered.
Late applications will not be accepted.
Applications close 11.59pm Sunday 29th June 2025 and should be sent to:
Email: [email protected]
Specific enquiries can be directed to:
Regional Managers:
- Chantell Harriss 98006414
- Emma Jahn 98006440
Group interviews will be held on Thursday, 3rd July 2025.
Thank you for your interest in this position. We look forward to receiving your application.
Customer Service Officer - 3 positions available
We are seeking enthusiastic team members who are keen to ensure that visitors to our branches receive a positive and rewarding customer service experience.
All positions –
- Band 3 | 35-hour A-D (level will be determined by experience)
- Hourly rate $36.09 – $39.76
Belgrave Library
23.5 hours per week + 1 in 3 Saturdays
Wednesday: 8.45am-5.30pm
Thursday: 8.45am-5.00pm
Friday: 8.45am-5.30pm
1 in 3 Saturdays: 9.45am-1.00pm
13 hours per week + 1 in 3 Saturdays
Tuesday: 8.45am-5.30pm
Wednesday: 10.00am-3.00pm
1 in 3 Saturdays: 9.45am-1.00pm
15.25 hours per week + 1 in 3 Saturdays
Thursday: 11.00am-7.00pm
Friday: 8.45am-5.30pm
1 in 3 Saturdays: 9.45am-1.00pm
The Customer Service Officer (CSO) is responsible for:
- Delivering customer focussed services consistent with Your Library’s vision, mission and values
- Knowledgeably promoting library products and services, including circulation, collections (information) and community programs.
- Performing a range of rostered library operations that support customers in a self-service environment.
- Providing support and guidance to customers using the Library’s digital technology and services.
- Supporting a broad range of community programs and events.
- Understanding and implementing personnel practices, including those related to equal employment opportunity and occupational health and safety.
How to apply:
Your application must include:
- Your current resume
- A statement addressing the Key Selection Criteria
Applications will only be accepted via [email protected]. Hard copy applications will not be considered.
Applications close 11:59pm, Sunday 25 May, 2025
Interviews will be held the week of 26 May, 2025.
Further enquiries:
To find out more about the role before you apply, you can contact Regional Manager, Emma Jahn on 9800 6440.
We look forward to receiving your application.
Team Leader
Located at: Mooroolbark Library
Classification: Band 5, Level A-D, $82,312 – $96,102
- Permanent Full time – 38 hours per week (with monthly ADO) – dependent on skills and experience
- 11.5% Superannuation
- Team Leader salary supplement (approx $3550 per annum )
About the role:
Your Library is seeking a Team Leader who is able to lead and facilitate a positive and collaborative culture for our Mooroolbark Library team.
About You:
Your previous experience will equip you with a well-developed understanding of what makes a modern and progressive public library service, and how that translates to the provision of a quality customer experience that is truly welcoming, responsive and inclusive to the community.
How to apply:
Your application must include:
- Your current resume
- A statement addressing the Key Selection Criteria
Applications will only be accepted via [email protected]. Hard copy applications will not be considered.
Applications close 11:59pm, Sunday 25 May, 2025
Interviews will be held the week of 26th May.
Further enquiries:
To find out more about the role before you apply, you can contact Regional Manager, Chantell Harriss on 9800 6414.
We look forward to receiving your application.
Team Leader
Located at: Boronia Library
Classification: Band 5, Level A-D, $82,312 – $96,102
- Permanent Full time – 38 hours per week (with monthly ADO) – dependent on skills and experience
- 11.5% Superannuation
- Team Leader salary supplement (approx $3550 per annum )
About the role:
Your Library is seeking a Team Leader who is able to lead and facilitate a positive and collaborative culture for our Boronia Library team.
About You:
Your previous experience will equip you with a well-developed understanding of what makes a modern and progressive public library service, and how that translates to the provision of a quality customer experience that is truly welcoming, responsive and inclusive to the community.
How to apply:
Your application must include:
- Your current resume
- A statement addressing the Key Selection Criteria
Applications will only be accepted via [email protected]. Hard copy applications will not be considered.
Applications close 11:59pm, Sunday 8 June, 2025
Interviews will be held the week of 9th June.
Further enquiries:
To find out more about the role before you apply, you can contact Regional Manager, Emma Jahn on 9800 6440.
We look forward to receiving your application.
Your Library is committed to providing an inclusive and safe work environment which embraces the diverse backgrounds and experience of all people. Applicants should be aware that we conduct Working with Children, police and reference checks to ensure we maintain a safe and inclusive workplace by recruiting the right people.
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